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e-Learning Coordinator

People describe you as supportive, innovative, and inspiring. You understand that building relationships and offering creative solutions to problems are some of the best ways to create change and ignite action. Whether it's establishing a leaderboard to monitor progress or working on a fun interactive tutorial, you're full of creative ideas to get teams excited and working hard.

We are looking for an E-Learning Coordinator who is comfortable and skilled at motivating and coaching others to be the best they can be. Everyday, our agents connect with technology buyers to help them find the perfect solution for their tech needs. Our agents undergo continual training and daily quality assurance feedback to ensure they're having the most successful calls possible. As an E-Learning Coordinator, you'll help to create and facilitate the daily and weekly trainings within our agent team. We’re looking for someone that will not only support, but also challenge our agents to reach new heights.



  • Create online trainings with the goal of improving the volume and quality of agent phone conversations
  • Work with tools like Moodle, Articulate, and Skype
  • Interact remotely with our call center agents to facilitate the trainings you've created
  • Provide daily one-on-one feedback to agents
  • Monitor agent feedback forums to answer questions, complaints, and offer tips for success
  • Offer creative solutions to improve agent calls and to encourage both low and high performing agents.
  • Conduct mock calls and offer constructive feedback on performance
  • Identify trends in agent performance and implement trainings to address identified trends
  • Conduct interviews with potential agents, ensuring they have the right attitude for success
  • Create new and delete agent credentials
  • Work with sales team to train on our client's expectations



  • Experienced and comfortable working with diverse cultures, backgrounds, beliefs, and personalities
  • Demonstrated experience implementing trainings and/or teaching others
  • Organized and detail-oriented
  • Inner drive to learn new training techniques and methods to motivate individuals and teams
  • Creative, problem solving ability
  • Easily adaptable in a fast paced and unpredictable environment
  • Ability to pivot priorities while upholding a high level of accuracy and urgency
  • Excellent verbal and digital communication skills (i.e., email and over the phone)
  • Demonstrate strong leadership and resiliency
  • Must be an excellent motivator and morale booster
  • Must be willing to travel periodically to train agents in-person
  • Previous sales experience is a plus



Do you want to learn more than you ever thought possible and have the opportunity to grow personally and professionally alongside a driven team?  We can guarantee that, plus:

  • Comprehensive health insurance (medical, dental, vision, life and disability)
  • 401k Retirement Plan with match
  • Unlimited Paid Time Off
  • Weekly Career Development Meetings for your first 60 days
  • Gym Membership reimbursement
  • Bucket List Benefit
  • Team Outings and Volunteer Opportunities
  • Professional development opportunities and incentives
  • Catered lunches 4 days a week
  • Birthday celebrations
  • Coffee, soda, snacks, ping pong, and beer on Fridays



TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource in a variety of technology verticals, the company helps buyers improve their businesses and vendors find their customers. Through unbiased research and crowd-sourced product reviews, TechnologyAdvice provides the insight that buyers need to find the right technology.

Additionally, the company’s unique demand generation programs help vendors improve product awareness by placing matched solutions in front of qualified technology buyers. TechnologyAdvice is based in Nashville, Tenn., and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies in 2014, 2015, 2016, & 2017.


Pre-employment screening required.

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